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TAS Solution 24 GmbH
trading under the brand NE Solution 24
Managing Director Matthäus Philipp Sromek
Rheinpromenade 11
40789 Monheim am Rhein
Germany
Contact:
E-mail:info@ne-solution-24.de
Phone: 02173 2957939
Responsible for the content according to § 18 para. 2 MStV: Matthäus Philipp Sromek, Rheinpromenade 11, 40789 Monheim am Rhein.
Register entry:
Commercial Register: District Court of Düsseldorf, HRB 101365
VAT identification number(s): DE 362825372
The European Commission provides a platform for online dispute resolution (ODR), which you can find here: https://ec.europa.eu/consumers/odr/.
PRIVACY POLICY
As of January 2024
1. General information on the processing of personal data
(1) The protection of your personal data is very important to us. Below we inform you about which personal data is processed when you use our website www.ne-solution-24.de .
(2) The controller pursuant to Art. 4 No. 7 of the General Data Protection Regulation (“GDPR”) is
TAS Solution 24 GmbH
Managing Director: Matthäus Philipp Sromek
Rhine Promenade 11
40789 Monheim am Rhein
Email: kontakt@solution-24.de
(hereinafter “Solution 24”). Further information can be found in our legal notice.
(3) You can contact our data protection officer at datenschutz@solutions24.de or by post at our address with the addition “the data protection officer”.
(4) We process personal data only in compliance with the relevant data protection regulations. This means that the data will only be processed if there is legal permission. This means, in particular, if data processing is necessary to provide our contractual services and online services, or is required by law, consent has been given, and based on our legitimate interests (i.e., interest in the analysis, optimization, and economic operation and security of our online offering within the meaning of Art. 6 (1) (f) GDPR, particularly in the measurement of reach, creation of profiles for advertising and marketing purposes, as well as the collection of access data and use of third-party services).
(5) The legal basis for the consent is Art. 6 (1) (a) and Art. 7 GDPR, the legal basis for processing to fulfill our services and implement contractual measures is Art. 6 (1) (b) GDPR, the legal basis for processing to fulfill our legal obligations is Art. 6 (1) (c) GDPR, and the legal basis for processing to protect our legitimate interests is Art. 6 (1) (f) GDPR.
2.Data processing when visiting our websites
(1) When using our websites for purely informational purposes, i.e. when you do not submit an inquiry, log in or otherwise provide us with personal information, we process the data that your browser transmits to our server and which is technically necessary to display our websites to you and to ensure stability and security:
IP address,
Date and time of the request,
Duration of the website visit,
Time zone difference to Greenwich Mean Time (GMT),
Content of the request (specific page),
Access status/HTTP status code,
amount of data transferred,
Website from which the request comes,
Websites you visit on our site,
Internet service provider,
Browser type,
Server log files,
Operating system and its interface,
Language and version of the browser software.
(2) The legal basis is Art. 6 (1) (f) GDPR, namely our legitimate interest in the presentation of the websites accessed.
(3) We create anonymous user profiles from individual visit data, which enable us to continually improve our website.
3.Data processing through the use of cookies
(1) In addition to the aforementioned data, cookies are stored on your device when you use our website. Cookies are small text files that are stored on your hard drive and assigned to your browser, providing us with information. They serve to make our website more user-friendly and effective. The legal basis is Art. 6 (1) (f) GDPR, namely our legitimate interest in improving the usability of our website and evaluating our online marketing activities.
(2) You can configure your browser settings according to your preferences, for example, by refusing to accept cookies. Please note that in this case, you may not be able to use all the functions of our website.
(3) Our websites generate temporary and persistent cookies, the function and scope of which are explained in the following sections.
(a) Temporary cookies are automatically deleted when you close your browser. This includes, in particular, session cookies. These store a so-called session ID, which allows various requests from your browser to be assigned to the shared session. This allows your device to be recognized when you return to our website.
(b) Persistent cookies are automatically deleted after a predetermined period of time, which may vary depending on the cookie. You can delete cookies at any time using your browser’s security settings.
3.1 Google Analytics
(1) We use Google Analytics, a web analytics service provided by Google LLC, Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics also uses cookies. The information generated by the cookie about your use of our website is usually transferred to a Google server in the USA and stored there.
(2) However, if IP anonymization is activated, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. IP anonymization is active in our web service. On our behalf, Google will use this information to evaluate the use of our website, to compile reports on website activity and to provide us with other services related to website and internet usage.
(3) According to Google, the IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. For further information, please refer to Google’s privacy policy. You can prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and from processing this data by downloading and installing a browser plug-in.
3.2 Google Adwords conversion tracking
(1) We use the online advertising program “Google AdWords” and, as part of Google AdWords, conversion tracking. Google Conversion Tracking is an analytics service provided by Google LLC, Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). When you click on an ad placed by Google, a conversion tracking cookie is stored on your computer.
(2) If you visit certain pages of our website and the cookie has not yet expired, Google and we can recognize that you clicked on the ad and were redirected to this page. Each Google AdWords customer receives a different cookie. This means that cookies cannot be tracked across the websites of AdWords customers. The information collected using the conversion cookie is used to compile conversion statistics for AdWords customers who have opted for conversion tracking. This tells the customers the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users.
(3) Further information and Google’s privacy policy can be found at: http://www.google.com/policies/technologies/ads/, http://www.google.de/policies/privacy/.
3.3 Google Dynamic Remarketing
(1) We use the remarketing or “Similar Audiences” function of Google LLC, Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”) on our websites. This function allows us to target you as a visitor to our websites with advertising by displaying personalized, interest-based ads when you visit other websites in the Google Display Network.
(2) Google uses cookies to analyze website usage, which forms the basis for creating interest-based ads. For this purpose, Google stores a small file containing a sequence of numbers in your browser. This number is used to record visits to the website and anonymized data about website usage. No personal data of website visitors is stored. If you subsequently visit another website in the Google Display Network, you will see ads that are highly likely to reflect previously viewed product and information areas.
(3) You can permanently deactivate Google’s use of cookies by downloading and installing a browser plug-in. Further information about Google Remarketing can be found in Google’s privacy policy.
3.4 Doubleclick
(1) DoubleClick by Google is a service provided by Google LLC, Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). DoubleClick by Google uses cookies to present advertisements relevant to you. A pseudonymous identification number (ID) is assigned to your browser to check which advertisements were displayed in your browser and which advertisements were accessed. The cookies do not contain any personal information. The use of DoubleClick cookies merely enables Google and its partner websites to display advertisements based on previous visits to our website or other websites on the Internet.
(2) The information generated by the cookies will be transmitted by Google to a server in the USA for evaluation and stored there. Google will only transfer data to third parties if required by law or within the scope of contract data processing. Under no circumstances will Google combine your data with other data collected by Google. By using our websites, you consent to the processing of the data collected about you by Google, the manner of data processing described above, and the stated purpose.
(3) You can prevent Google from collecting the data generated by the cookies and relating to your use of the websites and from processing this data by Google by downloading and installing the DoubleClick deactivation extension available on the browser plug-in.
3.5 Facebook Marketing Services
(1) Within our online offering, the so-called “Facebook pixel” of the social network Facebook, which is operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA, or if you are based in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”), is used due to our legitimate interests in the analysis, optimization and economic operation of our online offering and for these purposes.
(2) With the help of the Facebook pixel, Facebook is able to determine the visitors to our online offering as a target group for the display of advertisements (so-called “Facebook ads”). Accordingly, we use the Facebook pixel to display the Facebook ads we place only to those Facebook users who have shown an interest in our online offering or who have certain characteristics (e.g. interests in certain topics or products determined based on the websites visited) that we transmit to Facebook (so-called “custom audiences”). With the help of the Facebook pixel, we also want to ensure that our Facebook ads correspond to the potential interests of users and do not appear annoying. With the help of the Facebook pixel, we can also track the effectiveness of Facebook ads for statistical and market research purposes by seeing whether users were redirected to our website after clicking on a Facebook ad (so-called “conversion”).
(3) The Facebook pixel is integrated directly by Facebook when you visit our website and can save a so-called cookie, i.e. a small file, on your device. If you then log in to Facebook or visit Facebook while logged in, the visit to our online offer will be noted in your profile. The data collected about you is anonymous to us and therefore does not allow us to draw any conclusions about the identity of the user. However, the data is stored and processed by Facebook so that a connection to the respective user profile is possible and can be used by Facebook for its own market research and advertising purposes. If we should transmit data to Facebook for comparison purposes, this is encrypted locally in the browser and only then sent to Facebook via a secure https connection. This is done solely for the purpose of establishing a comparison with the data that is also encrypted by Facebook.
(4) Facebook processes the data in accordance with Facebook’s data usage policy. Specific information and details about the Facebook pixel and how it works can be found in the Facebook help section.
(5) You can object to the collection by the Facebook pixel and the use of your data to display Facebook ads. To control which types of ads are displayed to you within Facebook, you can visit the page set up by Facebook and follow the instructions there regarding the settings for usage-based advertising.
3.6 Unbounce
(1) We use “Unbounce,” a web analytics service provided by Unbounce Marketing Solutions Inc., Unit 415 – 375 Water Street, V5T 4R4, Vancouver, BC, Canada. Individual web pages (landing pages) are hosted by Unbounce, and an analysis of your activities is sent to us. Your browser communicates directly with Unbounce, so your IP address is transmitted and cookies may be set.
(2) Further information about Unbounce and data protection at Unbounce can be found here.
4. Inspectlet
(1) We use the web analysis service “inspectlet” provided by Inspectlet, Inc., Santa Clara, CA, USA. inspectlet enables an analysis of user behavior on our websites (e.g., mouse clicks, mouse movements, scrolling, activity with form fields, video recordings, duration of visit, total number of pages visited) and the devices used. We use this information to further develop our offerings for you and improve user-friendliness. Further information on data processing can be found in the inspectlet privacy policy.
(2) The legal basis is Art. 6 (1) (f) GDPR, namely our legitimate interest in improving our offering.
5. eKomi rating service
(1) We use the services of eKomi, Ltd., Markgrafenstraße 11, 10969 Berlin (“eKomi”), which collects and displays customer reviews on our behalf. For this purpose, personal data is transmitted to eKomi to enable a review request. If you submit a review, it will be reviewed, published, and publicly displayed by eKomi. Further information can be found in the eKomi privacy policy.
(2) The legal basis is Art. 6 (1) (f) GDPR, namely our legitimate interest in improving our offering and demonstrating customer satisfaction.
6. Zendesk chat
(1) We use a live chat tool called “zendesk chat” from Zendesk Inc., 1019 Market St, San Francisco, CA 94103, USA (“zendesk chat”). This tool allows you to chat directly with our employees and have your questions answered. During the conversation, zendesk chat can record both the content of the conversation and visitor information (e.g. IP address, browser or website visited). Zendesk chat uses cookies to enable communication and the transmission of communication and to record how the service is used. Details on how zendesk chat handles your personal data can be found in the privacy policy.
(2) The legal basis is Art. 6 (1) (f) GDPR, namely our legitimate interest in improving our customer service.
7. Data processing when contacting us
When you contact us by email, phone, or via a contact form, the data you provide (e.g., email address, name, phone number, or the content of your inquiry) will be processed by us to answer your questions and/or process your request. The legal basis is Art. 6 (1) (b) GDPR.
8. Data processing for contract execution
(1) If you commission us to realize your construction project, we will process your contact and payment details as well as communication, contract, and construction data (e.g., measurements) for the fulfillment, processing, and invoicing of the contractual services, which you can find in our General Terms and Conditions (in particular for the implementation of the construction project). All of the aforementioned data, with the exception of communication data, are required for the conclusion of the contract. Without this data, a contract cannot be concluded. For the aforementioned purpose, your data may be passed on to service providers supporting us (measurement technicians, tradespeople, service providers, operators of communication applications, etc.), whom we have carefully selected and who are bound by our instructions. These include, in particular, technical service providers and tradespeople who support us in providing our services.
(2) If you only request an offer from us, we will process your data from the request (contact details, construction data, etc.) in order to make you an offer and to contact you.
(3) The legal basis is the existing contractual relationship (Art. 6 (1) (b) GDPR).
9.Creditreform Boniversum
Our company regularly checks your creditworthiness when concluding contracts and, in certain cases where there is a legitimate interest, also for existing customers. For this purpose, we work with Creditreform Boniversum GmbH, Hammfelddamm 13, 41460 Neuss, from whom we receive the necessary data. For this purpose, we transmit your name and contact details to Creditreform Boniversum GmbH. Information pursuant to Art. 14 of the EU General Data Protection Regulation regarding data processing carried out by Creditreform Boniversum GmbH can be found here: www.boniversum.de/eu-dsgvo/
10. Newsletter
(1) We send emails and other electronic notifications with promotional information (hereinafter “newsletters”) only with your consent or legal permission. The newsletters contain information about our products, offers, promotions, and our company. By subscribing to our newsletter, you agree to receive them.
(2) The use of a mailing service provider, the conduct of statistical surveys and analyses, and the logging of the registration process are based on our legitimate interests pursuant to Art. 6 (1) (f) GDPR. Our interest is in the use of a user-friendly and secure newsletter system that serves both our business interests and meets your expectations.
(3) You can revoke your consent to receive our newsletter at any time. You will find a link to revoke your consent at the end of each newsletter.
11. Your rights
(1) You have the following rights with regard to your personal data:
Right to information (Art. 15 GDPR),
Right to rectification and erasure (Articles 16 and 17 GDPR),
Right to restriction of processing (Art. 18 GDPR),
Right to object to processing (Art. 21 GDPR),
Right to data portability (Article 20 GDPR).
(2) You also have the right to complain to the data protection supervisory authority about our processing of your data.
(3) We would like to point out that you can revoke any consent you may have given us under data protection law at any time with future effect. The same applies to consent to receive advertising. To do so, please send an informal email to: datenschutz@deutsche-fensterbau.de. Revoking your consent may result in our services no longer being available to you, or only being available to you to a limited extent.
(4) If we base the processing of your personal data on a balance of interests (Article 6 (1) (f) GDPR), you may object to the processing. If you exercise such an objection, we ask you to explain the reasons why we should not process your personal data as we do. In the event of a justified objection, we will examine the situation and either stop or adjust the data processing or explain our compelling legitimate grounds for continuing the processing.
12. Transfer of data to third parties and third-party providers
(1) We will only pass on your data to third parties if this is necessary for contractual purposes, e.g. on the basis of Art. 6 (1) (b) GDPR, or if this can be justified on the basis of legitimate interests in accordance with Art. 6 (1) (f) GDPR.
(2) If we use subcontractors to provide our services, we will take appropriate legal, technical and organizational measures to ensure the protection of personal data in accordance with the relevant legal requirements.
(3) If third parties are specified in this data protection declaration and their stated headquarters are located in a third country, it can be assumed that data will be transferred to the countries in which the third parties are located. We only process your data in a third country if this is necessary to fulfill our (pre-)contractual obligations (Art. 6 (1) (b) GDPR), on the basis of your consent (Art. 6 (1) (a) GDPR), due to a legal obligation (Art. 6 (1) (c) GDPR) or on the basis of our legitimate interests (Art. 6 (1) (f) GDPR). The same applies to processing by third parties on our behalf, the disclosure of your personal data to third parties and their transmission to third parties.
13. Data deletion
(1) The data stored by us will be deleted as soon as it is no longer required for its intended purpose and there are no statutory retention periods that prevent deletion. If the data is not deleted because it is required for other legally permissible purposes, its processing will be restricted. This means that the data will be blocked and not processed for other purposes. This applies, for example, to data that must be retained for commercial or tax law reasons.
(2) According to legal requirements, the records shall be retained for six years in accordance with Section 257 (1) of the German Commercial Code (HGB) (commercial books, inventories, commercial letters, accounting documents, etc.) and for ten years in accordance with Section 147 (1) of the German Fiscal Code (AO) (books, records, management reports, accounting documents, commercial and business letters, documents relevant for taxation, etc.).
14. Final provisions
(1) We implement technical and organizational security measures to protect your data, in particular against accidental or intentional manipulation, loss, destruction, or attacks by unauthorized persons. Our security measures are continuously improved in line with technological developments.
(2) We will update the privacy policy from time to time due to technical advances in our offerings. Insofar as the change to the privacy policy does not affect the use of existing data, the new privacy policy will apply from the date it is updated on our website. A change to the privacy policy that relates to the use of data already collected will only be made if it is reasonable for you. In such a case, we will notify you in good time by email, on our websites, in our application or in another form. You have the right to object to the validity of the new privacy policy within four weeks of receiving the notification. In the event of an objection, we reserve the right to terminate the contractual relationship. If you do not object within the specified period, the amended privacy policy will be deemed accepted by you. In the notification, we will inform you of your right of objection and the importance of the objection period.
Please note that this privacy policy applies to the website www.ne-solution24.de .